- Door Access
- Office 365
- CRM
- Finance
- Payments
- Document Management
These and further integrations available for optimal solutions for your:
Assets and Facilities Management
Citizen and Community Access
Educational Services
Environment, Green Spaces and Leisure
Events and Cultural Services
Internal Council Operations
IT and customer Service
Social Care
Rooms and Facilities Management
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is the ‘can do’ council achieving when it comes to managing their rooms and facilities?
The 'can do' councils are already embracing the new order for Hybrid Working. These councils have already considered how the world is changing, having already taken on the challenge of introducing hybrid working for those staff and departments where possible. The 'can do' councils are seeing the potential benefits of hybrid working with more space becoming available - meaning their real estate can be redeveloped offering their citizens more community hubs using formerly underutilised admin staff offices.
How can Zipporah help transform your council?
- Zipporah offers the ability to integrate with existing systems you may have, or the potential to opt for Zipporah's own fully functional versions.
- Define and present your floor plans in an easy-to-use user interface.
- Decide what resources are readily available and when they can be used, dictate booking length, create designated zones for departments or designated zones for specific use (quiet areas.)
- Integration with Outlook means people can continue to book rooms and desks using the Outlook system they are familiar and comfortable with.
- Azure AD integrations and domain control for your partners ensure that the right people are placed in the right groups and staff access is easily controlled.
- Comprehensive reporting dashboard for any and all KPI reporting - using the valuable data collected within the visual reporting plans, it is easier than ever to develop your hybrid working structure.
- This self-arrival feature allows you to deliver relevant management data to help define how people are using your services while putting the control in the hands of your staff.
Hybrid Working Management
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is the ‘can do’ council achieving when it comes to managing their hybrid working agenda?
The 'can do' councils are already embracing the new order for Hybrid Working. These councils have already considered how the world is changing, having already taken on the challenge of introducing hybrid working for those staff and departments where possible. The 'can do' councils are seeing the potential benefits of hybrid working with more space becoming available - meaning their real estate can be redeveloped offering their citizens more community hubs using formerly underutilised admin staff offices.
How can Zipporah help transform your council?
- Zipporah offers the ability to integrate with existing systems you may have, or the potential to opt for Zipporah's own fully functional versions.
- Define and present your floor plans in an easy-to-use user interface.
- Decide what resources are readily available and when they can be used, dictate booking length, create designated zones for departments or designated zones for specific use (quiet areas.)
- Integration with Outlook means people can continue to book rooms and desks using the Outlook system they are familiar and comfortable with.
- Azure AD integrations and domain control for your partners ensure that the right people are placed in the right groups and staff access is easily controlled.
- Comprehensive reporting dashboard for any and all KPI reporting - using the valuable data collected within the visual reporting plans, it is easier than ever to develop your hybrid working structure.
- This self-arrival feature allows you to deliver relevant management data to help define how people are using your services while putting the control in the hands of your staff.
Civic Centres and Commercial Venue Management
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing their civic centre and commercial spaces?
‘Can do’ councils are the epitome of ‘does more with less.’ Give them a civic centre? They offer the space to the public for hot desking and hybrid working capabilities. Give them an auditorium? They will add a projector and call it a cinema for the night charging £10 per ticket. There is nothing more important for a ‘can do’ council than ensuring that their resources are returning value for their council tax-paying citizens.
Running multiple events throughout the year within several venues could prove complex for any ordinary council. But not a ‘can do’ council. Complicated charging structures? No problem – the council has a comprehensive system in place that can automatically calculate charge bands to ensure citizens and organisations are charged correctly the first time – no manual intervention or complaints coming through to your customer service.
How can Zipporah help transform your council?
- Allocate staff to activities by applying costing and timesheets – employee resources are just as important as facility resources, so, why not automate the financial management of your staff, ensuring no mistakes come payday?
- Intelligent integrations allow us to create an invoice file that can be sent to your finance systems to create an invoice. We can then allow for the system to receive invoice data back from your finance system (of invoices requiring payment) which will allow a customer to enter their invoice number and pay it online.
- Produce letters and attach documents to emails for signatures – cut costs and save money with no postage fees by sending out paper tickets or liability contracts.
- Multiple calendar views and graphical availability options to suit you – Easily view your daily, weekly, and yearly calendars all in one place with colour coding, integration with Outlook, and task management.
- Includes online ticket booking – allow your customers to pre-purchase tickets for events all paid for in advance and immediate confirmation. Take it a step further. Zipporah allows for QR codes to be sent and used as an entry to those events without the need for physical tickets.
- Includes accommodation bookings for venues with bedrooms – If accommodation plays a part in your conference days, incorporate both within the booking process, allowing attendees to book a space at the event and where they will rest their heads in one swift booking.
- Produce attendance lists for events and check-in details for accommodation – give your staff easy access to all attendee lists to monitor arrivals that can be accessed on a simple tablet device.
Sports and Open Spaces
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is the ‘can do’ council achieving when managing sports and open spaces?
A ‘can do’ council has already taken the opportunity to better the way they operate as a service to work favourably for both staff and customers. From eradicating the potential of double bookings to creating charging structures that give upfront and correct costs first time - minimising the frustration of staff and disgruntled customers. The Zipporah solution has allowed the 'can do' council to pursue greater partnerships with third-party organisations allowing for a whole host of possibilities to generate further revenue and maximise that same revenue at a time when council purse strings are tighter than ever.
How can Zipporah help transform your council?
- The system allows for full searching of resources to suit needs providing pictures, descriptions etc – allowing groups to search beyond “what they know” to find what other facilities they may not be aware were available to them.
- Comprehensive management of charge bands and complex charging structures including VAT waivers, discount prices and sports team rates can be controlled within the system.
- Pricing controls and online payments are fully available to deliver a changing price structure that will be needed to recognise the changing need for space for groups.
- Detailed visual reporting dashboard to easily monitor any KPIs such as fixture reports, utilisation reports and football statistics.
- Zipporah systems have been integrated with door and lock management solutions allowing for us to provide a pin to allow for venues to be opened up and, where the technology is present in the buildings, to turn on lights and facilities such as air conditioning.
- Deliver your customers capacity to manage their own accounts and therefore keep their organisations and themselves fully up to date.
- Send out alerts and messaging to clients on mass as necessary.
Leisure, Outdoor Gatherings and Activity Centres
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing their leisure, outdoor gatherings, and activity centres?
Many Local Authorities are lucky enough to have venues and open spaces which are available for a variety of leisure activities, libraries and outdoor events. These can be activity centres used for a range of groups or general leisure and tourism sites or outdoor locations used for fishing exhibitions or market stalls during the festive period. Generating good revenue for the council during relevant seasons is fundamental to ensuring these sites and locations can be maintained for further use. ‘Can do’ councils have already begun automating their daily workflow to improve efficiency amongst the teams and the service. Moving their services online has already shown an increase in both customer experience and employee satisfaction for ‘can do’ councils.
How can Zipporah help transform your council?
- Zipporah can help to deal with outdoor markets allowing for requests for pitches and authorisation to be performed online and paid for. No need to pick up money on the day from the stall holders. Get it in online.
- Zipporah’s accommodation solution allows you to book rooms out if you are running any form of hotel/bed and breakfast or even a conference centre with rooms. Deliver the ability to pay for parking choose my pitch/room to suit my needs online without needing to pay any booking fees to third party providers.
- Manage your archives and microfiche records with the Zipporah archive control functionality – let your citizens book their attendance online, gather specific information relating to the appointment with Zipporah’s smart forms and prepare your staff ahead of arrival to minimise the workload for the librarians, giving them more time to carry out any other tasks in the day – completely streamlining their workflow.
- Expand the use of your spaces by allowing internal staff and citizens to book library spaces for meetings, amateur dramatic rehearsals, or hybrid working - giving them the ultimate user experience with Zipporah's graphical-led user interface.
- Councils can use the Zipporah system to provide their hotels/B&Bs/Guesthouses with a portal to make bookings. Become the bookings portal for your council area allowing your business rates payers to advertise and get their bookings through you. Save your valuable business assets amongst your citizens by offering them the ability to take online bookings without needing to pay the extensive, and expensive, fees of the many portals currently in place.
- The Zipporah accommodation and property management solution delivers for your organisations the ability to operate multi-person events or simply book accommodation for a range of services whether its booking for a (small) wedding or gathering, outdoor pursuit or any form of activity while still allowing for selections such as parking, meals and a range of extras. It provides the ultimate all in one for a leisure or tourism style of business.
- Enable the ecommerce to allow for purchases whether fishing permits or other options which traditionally you may have had to take cash on site for.
Museums, Galleries and Cultural Services
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when museums, galleries, and cultural services?
'Can do' councils are already investing in new ways to enhance not just the experience for customers but a more efficient way of running these services for their teams. A 'can do' council can manage their services in whatever way works best for them with the ability to dictate the information collected during the booking process and decide on what level of information is required for a smoother working day for all involved. A ‘can do’ council has achieved a level of organisational planning of their resources that allows for more cohesive management of these services. Having full visibility of their daily, weekly, and yearly calendars allows staff to prepare whatever resources are required to carry out tasks.
How can Zipporah help transform your council?
- Expand the use of your spaces by allowing internal staff and citizens to book Library spaces for meetings, amateur dramatic rehearsals, or hybrid working - giving them the ultimate user experience with Zipporah's graphical-led user interface.
- The system offers easy management for maximum attendance through automated waiting lists – activate waiting lists, allowing the public to add themselves to events that are currently filled.
- View calendars in a daily, weekly, monthly, or yearly view and create bookings through multiple calendars including the interactive graphical seating plan that can be offered when choosing seats at shows or events by either the public or your box office staff.
- Discount functions allow you to deal with bulk purchasing whilst general controls allow you to ensure that you control access and entry based on the bookers' account types or tickets they purchase.
- Control the complexity of your booking process by allowing booking admin users to make bookings quickly and efficiently, allowing them to enter details later during busy periods while requiring more comprehensive data from citizens at the time of booking.
Educational Lettings
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘Can Do’ Council achieving by managing their Educational Lettings Services?
A ‘can do’ council has already achieved the task of successfully managing its educational facilities which as any council knows is a difficult task. Academic establishments often come with several complexities that can cause challenges when managing facilities for the teams. From term time setups and the need to ensure caretaking staff are at facilities to complicated charging structures, and different terms and conditions for several groups - these are issues already conquered by a ‘can do’ council!
How can Zipporah help transform your council?
- Comprehensive management of charge bands and complex charging structures including VAT waivers, discount prices and sports team rates can be controlled within the system.
- Pricing controls and online payments are fully available to deliver a changing price structure that will be needed to recognise the changing need for space for groups.
- Manage complex opening hours whether summer/winter dates or school term dependent.
- Task management and daily task lists can be easily created for your teams to ensure all staff whether admin, maintenance of groundskeepers are fully aware of key responsibilities – ensuring a smooth day to day running of your facilities.
- Zipporah lets you dictate level of access based on role groups decided by yourselves and the ability to grant access to resources on a rolling basis – ensuring that whilst the booking function is available to the public, there is no loss of the correct order of selection for booking.
- Detailed visual reporting dashboard to easily monitor any KPIs such as finance reports, utilisation reports and maintenance reports.
Corporate Solution
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is the ‘can do’ council achieving by implementing a corporate solution?
Resource Management (whether it’s through bookings, asset management, or management of people) touches on every department in the council. No areas escape the need for such functionality with the only variation being how complex and integrated the solution will need to be. A ‘can do’ council understands that there is a place for simplicity but there is also a need for a system that can handle complex elements across multiple departments – integrating with finance systems, payment engines, ticketing systems, variable charging structures, and more – maximising the value of your booking and resource management system. The ‘can do’ council is seeking to deliver a solution that they can do more with less.
How can Zipporah help transform your council?
- Our Impact+ module offers all the functionality of our rooms and sports bookings, with the addition of generic appointments, courses, and events all in one solution to allow you to monitor those busy service areas and maximise your use of resources.
- With a customer journey determined by you, you can dictate what information is required from the public with the use of smart forms. Our smart forms allow you to manage the information you need to capture when booking.
- Comprehensive pricing structure controls allowing you to define pricing structures from the simple to the most complex. The system includes the capacity to vary costs based on day or week, time of day, and type of customer.
- With the Zipporah APIs then you can easily integrate with your wider systems whether it's something simple like SSO or something more complex like your CRM.
- Combine management of event space with bookings for events – allowing customers to book all requirements simultaneously including catering and room layout.
- Task management and daily task lists can be easily created for your teams to ensure all staff whether admin, maintenance, event providers, receptionists, management etc are fully aware of key responsibilities – ensuring a smooth day to day running of your facilities.
- Zipporah lets you dictate level of access based on role groups decided by yourselves and the ability to grant access to resources on a rolling basis – ensuring that whilst the booking function is available to the public, there is no loss of the correct order of selection for booking.
- Detailed visual reporting dashboard to easily monitor any KPIs such as finance reports, utilisation reports and maintenance reports.
Finance Integrations
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing its financial services?
A 'can do' council will always search for new ways to record and capture relevant information for auditing purposes – ways to reduce time spent on pulling file after file, paperwork trail after trail, and finances are no different. 'Can do' councils look for the most efficient ways to run financial reports such as income, cashing up, and VAT reports - carrying this out manually is just not feasible and not a good use of staff members' time.
A ‘can do’ council is reducing transaction costs by automating these services - increasing the efficiency of workloads and ensuring all costs are clear upfront before a booking can be completed to minimise any frustration for the booker. Finance management is an integral part of any organisation and offering a system that can handle even the most complex of payment processes is what can define you as a ‘can do’ council.
How can Zipporah help transform your council?
- Self-service access reduces the need for staff intervention, empowering the individual, reducing administration, and limiting unnecessary contact with others.
- Easy management and recording of information – reduce paper trails, and manual intervention and keep relevant information recorded and stored, removing single points of failure.
- Run reports on income/orders for specific products/ locations – review and adapt your service as habits shift during changing times.
- Automation of sales processes reduces staff workload – as well as letting your staff get on with the more important jobs, automation of tasks expedites the sales process, allowing you to start generating income more quickly.
- Transaction costs reduced from tens of pounds to pennies – at a time when every penny counts and business needs to start moving again, reducing transaction costs can be such an easy gain.
- Otherwise complicated rules and considerations handled without staff intervention – run your finance and accounting without call centres and customer services. Secure, consistent, and socially distanced.
Training and Council Operational Needs
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing their training services?
Organising and running events and courses is an everyday function for councils. These activities range from providing skills training for internal council teams to organising courses for children over the summer or even driver training for citizens to attend. A ‘can do’ council has a comprehensive online system that allows council courses and events to be fully managed from start to finish. From setting up the calendar to taking bookings online to online check-ins that allow for not just attendance records but for fire safety records to be captured on the day for health and safety liability.
‘Can do’ councils are already offering an intuitive booking interface which has the ability to showcase your courses in their best light – delivering all the information to the public that they need to make the right choice for the right course.
How can Zipporah help transform your council?
- Set up and organise events and courses advertising dates, times and venues with images and any information that is necessary about the advertised event - allowing for easy and efficient set up of courses and events from concept to delivery and after care.
- Manage the number of spaces for each course and event and set up online waiting lists allowing potential candidates to join these and get notified from the system when a space is available – ensuring all courses and events are fully optimised to make the most of your resources as well reducing the possibility of candidates opting for an alternative provider/event.
- Allow individuals or organisations to book online to attend and enter their details along with any other information that would be required to attend – gathering all relevant data upfront to complete and confirm a successful booking.
- Upload documents either for citizens to complete and return or for information purposes such as T&Cs – easy access to all relevant documentation associated with the booking and removing the need for postal charges and in person document retrieval.
- The issue of taking payment is resolved as the Zipporah solution integrates to the council’s payment engine – reducing transactional costs, minimising manual intervention from your staff and ease of interaction for the booker.
- A comprehensive and flexible charging structure to cater for different booker types allowing for the input of discounts, costs for internal candidates, free spaces where appropriate and peak/off peak charging – making upfront costs readily available to the booker and reducing manual intervention from back-office staff.
- All booking confirmations are sent electronically to customers so no paperwork is required – giving immediate confirmation to the booker as well as a receipt of transaction.
- A detailed reporting suite is available for ease of monitoring and managing courses and events providing you with all relevant KPI reporting in one central data repository – back office staff and trainers can view and produce reports and lists at any time, from anywhere.
Recycling, Bulky Waste and Pest Control
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is the ‘can do’ council achieving when managing their environmental services?
The council's environmental services encompass several different areas that make up the service as a whole – from pest management to bulky waste and recycling centres. Whilst each of these services is managed by multiple teams a 'can do' council has already begun to merge them into a system that offers an all-in-one solution – achieving a much more efficient and smoother way to offer these services to the public and their teams.
The 'can do' council is simply operating better... A 'can do' council has already implemented its new solution and is currently experiencing reduced wait times at their recycling centres, easier 'collection day' management for staff which allowed for improved control of public holiday collections, and the improvement of public health and safety by opening booking slots for urgent pest removal appointments in emergencies.
How can Zipporah help transform your council?
- The Zipporah system allows for instant updating and management of daily lists whilst maintaining a smooth and efficient recycling centre service
- The solution reduces wait times as citizens are presented with the option to choose a date and time that suits them – should a time not be available the system will automatically suggest alternatives or the next available date/time
- For bulky waste, the Zipporah system lets the council teams create items with images, descriptions and costs including costs for domestic or business users. Payments are collected upfront at the time of booking – allowing for all fees to be captured prior to the appointment – resulting in no debt chasing or lost income.
- Automation of your patch and ward scheduling should be standard practice removing the need for manual intervention with a time-consuming task. Zipporah allows you the ease of managing your patch and wards with the intelligent scheduling of your teams.
- The Zipporah solution is heavily role driven ensuring that when amalgamating your resources into one convenient location there is minimal risk of fundamental errors in the back end of the system when working with multiple teams.
- A comprehensive solution that can handle the level of complexity for even the trickiest of charge-bands. Complex structures for payments are supported by Zipporah whether these are based on a per-item cost or bandings of x number = cost A or combinations of both.
Registrar and Ceremony Management
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. It’s a council that is looking to ensure its solutions solve as many problems as possible in the fastest way. Many councils look at the immediate need and miss the opportunity to fulfil longer-term goals.
What is a ‘can do’ council achieving when managing their Registrar services?
A ‘can do’ Registrar department is fully prepared to adapt and evolve to deal with the evolving service they operate and deal with the challenges that GRO will be presenting. A service that is already preparing for the changes on the horizon as registration becomes more online and ceremonies become more competitive. A 'Can do' service is looking to deliver a cashless office and a transformation that allows for easy access to data for managers so that they can fully evolve their service.
A ‘can do’ council allows the citizen to take complete control of their ceremony whilst still allowing their teams to restrict and control where needed. The ‘can do’ council understands the frustration felt by couples trying to plan their weddings when they can only make decisions in person or over the phone during Registrar operating hours. They are already offering their citizens the chance to choose the welcomes, the readings, the music and so much more 24/7 365 days a year from their mobile, tablet, or laptop device – a real hub for dream wedding seekers.
How can Zipporah help transform your council?
- The document upload portal allows for documents to be inputted within the system and be allocated to specific bookings – ensuring all information can be located in one place, minimising the time-consuming task of looking through reams and reams of paperwork to find that one document. Doctors, coroners, and hospitals can upload relevant documents to a secure, online portal along with the informant details.
- Additional costs such as postage charges or admin fees can be added on top of the costs of purchase ensuring all payments are made upfront without the need for physical money or contact.
- A comprehensive reporting suite allows Registrars to run reports for all KPIs and any auditing requirements.
- The Zipporah system allows you to give your customers self-arrival whether by the kiosk at an office or via their mobile device or tablet if they are at an unmanned location.
- The citizens' online portal allows for wedding planning all in one place in an easy-to-manage fashion ensuring that tasks are completed, decisions are finalised and amendments made long before the big day.
- Take the opportunity to utilise task management to increase workflow productivity and a daily work plan, highlighting activity to relevant teams or even to the customer to ensure everyone is aware of deadline dates.
- Let the staff allocation feature help with the huge task of managing your Celebrants and Registrars when it comes to wedding allocations based on location. The system will offer options based on sessional diaries alongside the roles and skills of sessional staff.
- The cashbook system allows you to manage your stock and then issue certificates directly from the appointment - allowing for full management and audit of certificates.
- Cashbook management allows for the recording of payment for certificates at your offices and links up with the Zipporah appointments systems functionality to let your customer request and pay for their certificates upfront.
Customer Service and Appointments
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a 'can do' council achieving when managing customer service and appointment bookings?
A 'can do' council is maximising and analysing this contact. It is constantly assessing the best way of delivering the public-facing function in an environment where more services and many central government decisions are being pushed to be implemented and realised. With more services as an expanding remit of local authorities, the contact centre needs to manage more enquiries of more different types without increasing costs. The 'can do' council is thinking carefully about the delivery of these services, it doesn’t want email enquiries simply being sent through by forms where an outcome can be achieved or more information can be provided. The ‘can do’ council customer service is assessing the contacts received to ascertain whether they are rightly serviced through appointments or whether they need to be directed to information more easily.
How can Zipporah help transform your council?
- Flexibility – Whether it's with our vastly configurable system that lets you define your own calendars, appointment types, and questions for appointments or our API allowing you to connect third-party systems into booking processes or gather relevant information together to perform ad hoc reporting.
- Functionality and process – Defining which staff can handle which appointment types is all available as standard to allow for allocating the right staff - if you need to allocate a room as well as staff for those appointments then this is available in your config to ensure that a room is available to offer the appointment.
- Online cancellation and amendment – Let your customers keep you informed, and ensure that appointment optimisation is achieved by letting your customers, reminded automatically by the system, cancel their appointment if it's not needed or reschedule it.
- The Zipporah document upload feature will let you open your ‘can do’ council to customers to update documentation at the time of booking or any point prior to the booking taking place 24/7.
- Workflow – Appointments, as a 'can do' council, will link through to your colleagues in departments so that they can interact freely with you.
- Check-in – Self arrivals and check in provides appointment bookings and management of drop-ins. Browser based, hardware independent, the solution manages visitors from arrival to service delivery, providing staff tools for optimal handling of traffic through a well-designed interface. Empower visitors to self check-in and checkout, avoiding queues and informing relevant parties.
Citizen Management
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a 'can do' council achieving when managing customer service and appointment bookings?
A 'can do' council is maximising and analysing this contact. It is constantly assessing the best way of delivering the public-facing function in an environment where more services and many central government decisions are being pushed to be implemented and realised. With more services as an expanding remit of local authorities, the contact centre needs to manage more enquiries of more different types without increasing costs. The 'can do' council is thinking carefully about the delivery of these services, it doesn’t want email enquiries simply being sent through by forms where an outcome can be achieved or more information can be provided. The ‘can do’ council customer service is assessing the contacts received to ascertain whether they are rightly serviced through appointments or whether they need to be directed to information more easily.
How can Zipporah help transform your council?
- Flexibility – Whether it's with our vastly configurable system that lets you define your own calendars, appointment types, and questions for appointments or our API allowing you to connect third-party systems into booking processes or gather relevant information together to perform ad hoc reporting.
- Functionality and process – Defining which staff can handle which appointment types is all available as standard to allow for allocating the right staff - if you need to allocate a room as well as staff for those appointments then this is available in your config to ensure that a room is available to offer the appointment.
- Online cancellation and amendment – Let your customers keep you informed, and ensure that appointment optimisation is achieved by letting your customers, reminded automatically by the system, cancel their appointment if it's not needed or reschedule it.
- The Zipporah document upload feature will let you open your ‘can do’ council to customers to update documentation at the time of booking or any point prior to the booking taking place 24/7.
- Workflow – Appointments, as a 'can do' council, will link through to your colleagues in departments so that they can interact freely with you.
- Check-in – Self arrivals and check in provides appointment bookings and management of drop-ins. Browser based, hardware independent, the solution manages visitors from arrival to service delivery, providing staff tools for optimal handling of traffic through a well-designed interface. Empower visitors to self check-in and checkout, avoiding queues and informing relevant parties.
Interpretation and Translation Services
What is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing their interpretation and translation services?
A ‘can do’ council is achieving a much more cohesive and efficient way to assign interpreters to cases as well as smarter ways to carry out translation services. ‘Can do’ councils are reducing transaction costs through the automation of their services, minimising payroll errors with smart functionality to monitor expenses, and being able to locate the right interpreter with the right skills automatically.
For a ‘can do’ council, accountability plays a huge role in the scheduler system as accountability for individual interpreters takes the pressure off your admin teams as it is now down to the interpreter to ensure their details and calendars are correct and up to date.
How can Zipporah help transform your council?
- Admin teams, management and interpreters can easily review their calendar to see what the day looks like. Including colour coding so they can see at a glance what type of appointment it may be or where they need to go and hover over to see more details.
- Lockout times can be added to individual accounts if they are aware of a particular date/time that they will not be available, ensuring that those recommended to you are readily available and will reduce the time spent searching.
- Allow your interpreters to update the actual time spent on appointments compared to booked-out time - when your interpreter has finished early, they are immediately available to be allocated to another job, maximising the use of your resources. Allow them to add evidence for audit to show the time spent and jobs completed.
- Efficiently manage your interpretation services with the comprehensive reporting suite for accurate and detailed statistical data to monitor all aspects of the service. allowing you to view income reports, MI cost usage statistics, finance reports and any KPI information at the touch of a button.
- HR and management teams are able to review and manage timesheets of all interpreters ensuring all outgoings such as mileage and timesheet calculations are correct come pay day.
- Zipporah offers document upload functionality to make the translation process much more efficient for all parties involved - eliminating the need for postage fees, minimising the wait time for the citizen to receive their document and reducing time spent by the translator who now has the capacity to accept further jobs. It really is that simple.
Social Care Services
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Impact+ Accommodation and Property Management Rooms Events Generic & Appointments View allWhat is a ‘can do’ council?
The ‘can do’ council is what every council should be aiming for! It’s the council that does more with less. A 'can do' council finds the right solutions to ensure that not only can a swift reduction in expenditure be achieved through a single change, but the thought process is in place to ensure that any solution being introduced can offer more opportunities for change as the months and years go on. This is the council that wants a partnership that develops and seeks out the most talented suppliers to deliver on those partnerships. It’s the council with vision, the council with drive, and the council who ‘can do’... even if this is challenging.
What is a ‘can do’ council achieving when managing their social care services?
Community well-being is one of, if not the most important services offered by councils. Ensuring that citizens are supported allows them to remain independent, and safe and gives them the chance to live the lives they want. Social care is built on 5 principles, all of which a 'can do' council hit.
‘Can do' council-owned assisted living facilities are working with local activity groups and leisure centres to increase the number of events and activities that they can offer their residents – improving the livelihood of their residents. A 'can do' council knows the importance of maintaining relationships within their residents' lives, therefore, offering them the opportunity to book rooms themselves for their relatives to stay within those facilities and give them a sense of normality in what might otherwise be a daunting time.
How can Zipporah help transform your council?