Zipporah’s COVID-19 statement

Zipporah is committed to maintaining the highest levels of service to all clients and all partners at all times.  We also recognise the importance of assisting in the global effort to contain the spread of the COVID-19 virus - while minimising any risks of business disruption.  With this in mind, we have refreshed staff training on remote-working and remote meeting practices and have revised certain policies designed to ensure the continued smooth operation of the business in the face of the Coronavirus pandemic.

Zipporah Update: COVID19 statement 25/03/20 from Zipporah on Vimeo.

Remote working:
Zipporah’s Senior Management Team is closely monitoring the changing situation at all our locations - in the UK and abroad - where staff are present.  Where appropriate, we are supporting additional remote-working ​via secure VPN, in order to ensure employee health, safety and wellbeing as well as safeguarding business continuity and service provision.  

Since Zipporah’s solutions operate in the cloud (‘software as a service’), we do not anticipate there will be a negative impact on our service provision.  Our Technical and customer service teams, as well as most other roles and functions, will continue to operate at full capacity without any change or impact on service delivery.  Zipporah have already split teams and have asked some staff to work remotely.  This is designed to reduce the chances of a large-scale introduction of the virus to offices and to bolster the organisation’s capacity to deal with greater than usual staff illnesses – should this transpire.  Staff remaining on-site at a Zipporah location have been re-distributed throughout buildings at suitable distances; to aid in reducing potential social transmission of the virus.   Zipporah staff regularly undertake refresher training on security precautions and operating guidelines while working remotely, and as such, those staff who do need to work at home, will do so safely and securely.   Staff health and wellbeing will continue to be monitored closely, allowing Zipporah to manage and operate accordingly as the situation changes.

Meetings:
We are adopting a general rule that all meetings will now be conducted via video-conferencing software (Teams or GoToMeeting) or by telephone (​Zipporah are able to host conference calls if needed) - rather than in person.  This rule will apply until further notice.   Existing meetings will be reviewed to assess the need for face-to-face interaction and discussions will be held with clients accordingly.

On-going projects:
All on-going projects will continue as normal; with continual review of the changing situation and comprehensive monitoring of impact on resources.  At present, no impact is expected, but should this change as the situation develops, relevant Zipporah staff will discuss this with the appropriate contacts, such as project owners etc.  Similarly, if any client suffers a loss of resource significant enough that it could negatively impact a project or its timeline, this should be raised with Zipporah as quickly as possible in order for us to react and, if necessary, re-arrange plans accordingly.

Zipporah is ISO 27001 and 9001 organisation, certified by the CfA - a UKAS accredited certification and assessment body.  Zipporah also comply with a number of other, recognised schemes (such as Cyber Essentials) and are registered with the Information Commissioner's Office (ICO).  Our policies, software and staff are extremely well-prepared for instances such as this one, and our approach - whether reactive or proactive - will be reviewed and updated by the SMT as the situation continues to develop.  At all times, we will remain in close communication with our colleagues, clients and partners, in order to keep all parties updated at all times.

Free online booking solution for local authorities

To assist in the effort to reduce pressures in local Government organisations during the COVID-19 crisis, Zipporah is pleased to announce that we will be making our marketing-leading Appointment Booking Solution available to all local Government organisations – free of charge through all of April and May this year. Click here to learn more.

If you have any questions or concerns please do not hesitate to contact us.