Old meets new – how Zipporah is modernising services in historic counties.
Zipporah is pleased to announce another win in the North-East, this time partnering with the Redcar and Cleveland Council’s registration team.
This latest win marks another, significant gain for Zipporah, as the company continues to expand its presence in the historic county of Yorkshire. This relationship also signals a new awakening for this unitary authority, as work commences on a radical shake-up and transformation of the council’s service provision.
Following consultation and market research exercises, Redcar and Cleveland council named Zipporah as their preferred supplier to broaden the scope of their registration services, and bring the department into the cutting edge of digital transformation.
The council recognised Zipporah’s ability to install and run agile, responsive and customisable solutions which will greatly enrich both citizen and staff experience. Zipporah technology will empower the authority to radically improve their service provision, reduce erroneous, manual-entry tasks and reduce administration chores – all while opening up the department to the public - providing a modern, truly 24/7 service.
Scott Burton, Technical Director:
“As technology and the way we interact with technology changes, so must organisations. We are now fast approaching the second quarter of the 21st century, and consumers no longer want services to be online – they need them to be – wholly online.
The legacy system in Redcar and Cleveland’s case was antiquated. The incumbent’s process seemed rigid and time-consuming - not at all suited to a modern workforce or the public.
Zipporah’s solutions are designed to be malleable. They’re designed to perpetually evolve, forever suiting the needs of the organisation and the changing trends of the customer.”
Redcar and Cleveland Council recognised the business case that Zipporah’s solution boasted, allowing customers the ability to quickly and conveniently book and pay for services up-front and online while easily navigating a user-friendly interface with a powerful back-end. These features facilitate a more comprehensive customer experience, greatly improve efficiencies for both staff and citizens and will ensure a significantly more effective and resourceful service overall.