Coffs Harbour win
Coffs Harbour is a city on the Mid North Coast, of New South Wales, Australia, some 200 miles south of Brisbane. It is one of the largest urban centres on the North Coast, serving a population of over 70,000 people. It is sometimes referred to as the Banana-coast, as the economy of the area was once based the export of bananas.
Coffs Harbour sought a council-wide system, able to significantly reduce the burden faced by their workforce and improve efficiencies in their transactions, which were largely offline processes. The challenge for the authority was to find that ‘right fit’, corporate wide solution; able to offer improvements to multiple service areas, such as community facilities, theatres and sports grounds.
Following extensive research and multiple discussions to other authorities in NSW and further afield, they found only one solution which was able to cover all these requirements - Zipporah’s flagship product, Impact+.
“ Coffs Harbour sought a council-wide system, able to significantly reduce the burden faced by their workforce and improve efficiencies in their transactions, which were largely offline processes ”
Facilitating the quick and effective booking of appointments, rooms, sports pitches, courses and events - and just about anything else, Impact+ is Zipporah’s flagship, all-round solution, able to handle any and all types of bookings.
Using Impact+, Coffs Harbour will be able to quickly create their own booking rules and processes, define all their information requirements and tailor complex dependencies to best suit them. As with all Zipporah implementations, our integration capabilities stood out from alternative solutions. These integration benefits will allow the authority to benefit from reduced processing costs and debt chasing time as well as give them a general improved delivery of services, easing the work for staff and provision for the public.
Zipporah’s experience and success in the implementation of so many similar services throughout Australia and Europe, left Coffs Harbour feeling safe and assured that we will deliver a truly online service. Our service goes live later this month. Watch this space.